Microsoft recently notified to Outlook users that they will be discontinuing support for both Google Chat and Facebook Messenger. That means that those users will only have support for Skype for chat, audio and video calling.
Microsoft doesn’t explain why it has decided to end Facebook Chat integration. For Google Talk, however, Microsoft blames it on “Google’s decision to discontinue the chat protocol used by the Google Talk platform.”
Further the company asked users to try Skype for chat apart from video calling, “We understand that this may disappoint some of our customers, but we hope that you’ll try Skype for Outlook.com chat, and voice and video calling, so you can take advantage of the more robust ways to keep in touch with friends and family.”
“This update will not impact the connection to your Facebook and/or Google accounts, which means your People page will stay updated with the latest contact information from the services you’ve connected.
We’re confident that Skype for Outlook.com provides the best experience for chatting and making voice or video calls, right from your inbox, when the conversation warrants richer communication than an email exchange.”,the email said.
Thus, now if the users use Outlook.com on web platform and want to chat with a friend, then they are only supported by the ability to log into their Skype account.
As announced by Microsoft, the elimination of support for Facebook and Google Chat in Outlook.com will be applied in the coming weeks.